How to increase your accessibility toward potential prospects?

by Eric R.P.Knieriem

Get some proven tips and a real case study. In this report I will show you how measured data leads to successful actions. The topic is all about customer specific accomplishment-measurements. It is a part of our quality-management system.

Since the daily workload in business is normally at the border of what you can handle resource wise, it is very helpful to bind external know-how for important projects. With this you can provide a good and successful working pace throughout the project. Simultaneously, you spare the scarce resource “time”.

Success-strategy No.6: Let your business be assessed by your customers. The perception of your business from view of your customers shows, provided you measure these results well, their opinion of how well you are doing.

Tools: You can take customer-surveys, conduct focus-groups and keep track of the acknowledgment and complaints you get.

These particularly success-promising starting points like, accessibility, products and services, sale and customer service-performances, image and customer-loyalty, are approved levers for your business-success.

My tip for you is this: Our most successful customers concentrated on one starting point each, then they optimized and developed it to a substantial benefit for all participants.

Example of a real project.

A producing business located in Germany went into a project to improve their accessibility and reputation with the business home page. Arguna Consulting was and is responsible for the internet marketing strategy and leads the project in order to secure success.

How it all began The small business owner got in contact with us, in order to increase the success-promising and strategic starting points “image and accessibility” concerning prospects. The homepage was not doing very well.

First, we developed a sound project-plan and sensible goals together. At the same time we determined what was going on in the areas of attainability and image.

A project-team, existing from altogether 8 external and internal specialists, was composed carefully. External specialists were chosen to participate like: Arguna Consulting, we took over the development of the best internet marketing strategy and the project-management, a graphics-designer for web design, somebody for web programming and creative photographer. Internal specialists have been two CEOs plus a marketing manager and the distribution manager.

In the carried out inventory of the current situation, we amounted the most successful sounding levers. Among other things, it was the ranking of the existing web site in the three big search engines; in addition to that we looked at the relationship and conversion of visitors to prospects to customers.

New markets and niches were found on some meetings and a thorough investigation. Instantly designing began, web programming and lots of creative pictures were taken. The very important copy-writing took place. Codes were optimized, competitors analyzed and the firms own value-hierarchy transported into their business-philosophy, vision and mission.

The great commitment of all team-players pushed structures, so that a good work-division and few competence-fights happened. The project-management took care that this phase could be completed after short time period and the new home page had its successful launch.

Within two weeks, we increased the market size of our client and the potential share of it by 310 percent! The attainability simultaneous went up by 1300 percent! In these 14 days, an unusually high number of new prospects contacted our small business and asked for offers.

All these are measurements which could be won from the analysis of the business-internal accomplishment-indicators.

And this is just the beginning of the success story

Our current results: Thorough and serious working in all project-phases has been absolutely approved. This small business can have realistic hope to come to their Break-Even-Point of its investment before the previous planned-out date.

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